Widerrufsrecht

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

You can submit a return request via Orders in Customer account. We will provide you with the return address in due course.

If your return is approved, please return the item to the return address provided by us.
Please note that you are responsible for the cost of returning the item. You may use any courier of your choice.
We cannot issue a refund for items returned without prior approval. Please also note that VAT, customs duties and customs clearance fees are not refundable.

You can always contact us for any return question at info@camera-good-all.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items for which the product description states that they cannot be returned cannot be returned.
Furthermore, sale items cannot be returned.

Exchanges
As all the items in our shop are unique second-hand items, we are unable to offer exchanges due to any faults with the items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unused, and in its original packaging. Please also note that, in this case too, VAT, customs duties and customs clearance fees are not eligible for a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@camera-good-all.com.

 

Handling of Refusal to Pay Customs Duties and Other Charges, and Refusal to Accept Items
If items are returned to our shop due to a refusal to pay customs duties and other charges or a refusal to accept the items, we will issue a refund after deducting the actual costs incurred for the return (such as international return postage and handling fees) from the amount already paid. Please be aware of this in advance.

 

If you wish to request a return or refund, please click here.